Fraud
New bank details
A hijacked vendor email pays a new account.
David Paterni
AI Product Designer|Los Altos, CA, remote
I decide what an AI product should do on its own, where it has to stop and ask, and how to tell it is working. Then I build it.
How I work
My path
Three and a half years at Anywhere Real Estate, then my own consultancy.
Before 2022
Senior design roles
First designer at StatMuse and Meltwater, founding designer at The Huffington Post, then Altia and ForeSee.
2022
Contract Product Designer
Randstad, placed at Anywhere Real Estate
Oct 2024
Senior Product Designer
Anywhere Real Estate, hired full time
Dec 2025 to now
AI Product Designer
Proof Practice, client apps and my own products
At Anywhere
The company behind Coldwell Banker, Century 21 and Sotheby's International Realty.
The work
My own products first, then three and a half years at Anywhere Real Estate.
Dec 2025 to now
2022 to Dec 2025
AllowanceAn agent that pays the bills1/3The situation
Fraud
A hijacked vendor email pays a new account.
Mistake
A repeat bill, or far above the usual.
Fatigue
People stop reading after twenty approvals.
Allowance2/3What I did
Allowance3/3What changed
Payments wait until 9:00 AM the next business day. Anyone can stop one.
No payment reaches a criminal. 9 in 10 wrong payments stopped.
Whether people catch a duplicate that passes every check.
WatchtowerSupervising AI voice agents on calls1/3The situation
A takeover button tells you a person can step in. It doesn't tell you when.
Watchtower2/3What I did
Watchtower3/3What changed
Agents trusted with more sensitive actions, fewer costly mistakes, more agents per supervisor.
Whether one decision at a time holds when three calls need you at once.
KineticA banking app design system1/2What it is
Tokens
119 tokens from ten color scales, light and dark.
Reuse
One list covers every role and state. One fix, everywhere.
Theming
Any brand color. Text that fails WCAG AA is fixed.
Kinetic2/2The phone app
Say WhenA medication app for older adults1/3The situation
Twice
The most common medicine mistake reported to US poison centers in 2024.
Missed
Linked to a 21% lower long-term risk of death in older adults, in a 2019 review.
Test day
In one study, 60% arrived prepared and 39% knew what fasting meant.
Say When2/3What I did
Say When3/3What success means
Every instruction names its source: the prescriber, the label or the lab.
9 in 10 doses marked within an hour, no repeated blood tests, and under 1 in 5 false alerts.
Whether people in their late seventies mark every dose.
1QRA travel payment app1/3The situation
Fraud
Anyone can stick a fake code on top.
Slip
In a hurry, ฿420 becomes ฿4,200.
Margin
Paying in your own currency adds a fee.
1QR2/3What I did
1QR3/3What changed
No traveler pays a fake code.
Catching the fake code became the reason to download it.
CriterionInterview practice with scores you can question1/3The situation
You can't see why you got the score, and you can't disagree with it.
Criterion2/3What I did
Criterion3/3What changed
On a real share of scores, not just the low ones.
How often a score is raised, held, lowered or escalated, and why.
Whether they change how they prepare, or save and share the Score Card.
Wolf-Rayet and Watchtower1/2The situation
"Use emphasis sparingly" breaks at the first deadline.
Wolf-Rayet and Watchtower2/2What I did
Tested on Watchtower: one person supervising AI voice agents on live calls.
Yoo DaiStaying in Thailand as a foreigner1/3The situation
Miss a date and you overstay.
Yoo Dai2/3What I did
Yoo Dai3/3Trust, and how it earns
KeySignThe offer at the property1/3The situation
KeySign2/3What I did
I demoed it to the VP of Product Design, and leadership put it on the Q3 2026 roadmap.
KeySign3/3What changed
Nothing missed, nothing late, counter to escrow in one app.
Offers arrive complete, every disclosure signed on time.
DenaliThe end to end transaction1/3The situation
"I'm juggling too many systems just to close one deal."
My part of Denali: the transaction, listing to closing.
↓
Denali2/3What I did
A deal takes 46 days on average, and agents spend too much of it retyping.
Denali3/3What changed
One app from listing to closing.
Comments on the exact page. Files close complete.
BOSSThe broker operating system1/3The situation
Nothing on their phone helped set a goal, track the office or recruit.
BOSS2/3What I did
Prototyped and tested with brokers before build.
BOSS3/3What changed
See who needs help before the year gets away.
Out of spreadsheets, into one app.
Property searchOne engine for six brands1/3The situation
Each learned only from its own shoppers, so none got smart.
↓
Property search2/3What I did
Working prototypes, not a slide.
Property search3/3What changed
A one-brand pilot was planned. My role ended first.
In January 2026 the six brands moved onto one shared platform, the direction I had designed.
One engine in place of six search teams, six data pipelines and six vendor contracts.
Let's talk
What the AI may do on its own, the evidence behind each result, and when a person approves. Allowance, Watchtower and Criterion.
Say When and Yoo Dai are on the App Store. Four more are live on the web.
Anywhere: lead intent conversion up 8 to 12%, agent task time down 15 to 25%. Verint: admin setup time down 30%.
Wolf-Rayet and Kinetic, and six written playbooks.